ThinkAbout Your Customer

Build the Thinking Agility™ to recognize customer and product thinking “clues,” adapt to diverse customer needs, and develop strong internal and external relationships.

ThinkAbout Your Customer is a group learning program, built on the foundation of Whole Brain^® Thinking.

In this program your employees will learn how apply Whole Brain^® Thinking skills and concepts to understand, plan for and adapt to a customer or prospect’s thinking preferences to be more responsive to their needs.

Learning Sections

Each section is 1 hour, and designed to stand alone or as part of the full program.

Identifying Your Customer
Knowing Your Product/Service
Matching Products and Services to Customers
The Buying Decision

Learning Objectives

Understand how thinking preferences affect communication with your customers.
Identify customers’ thinking preferences in relation to your own preferences and the situation.
Adapt your thinking preferences to your customers’ as needed.

Take the next steps towards improving customer retention and loyalty.

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